Title: Senior Credit Controller

Location: East West Building, 2 Tollhouse Hill, Nottingham, NG1 5FS

Reporting to: Director of Credit Control

Role Responsibilities:

*         Ensuring a high level of collection rates and meeting debtor targets set by the business

*         Collecting outstanding charges from tenants

*         Taking card payments over the phone

*         The building and maintenance of relationships for both internal and external clients

*         Management of own portfolios within LSH Property Management

*         Ensuring all resources are managed effectively regarding cover within the team

*         Ensuring team targets are met and high performance is maintained

*         Ensuring that all backlogs are communicated and managed with minimal disruption to service

*         Providing support and problem solving for the team

*         Ensuring overdue items are chased via phone, email and letter within agreed timescales

*         Maintaining accurate records of all chasing activity

*         Responding promptly to all internal and external requests

*         Completing the staff on-boarding and off-boarding process

*         Ad hoc duties

Role Requirements: 

Essential Criteria:

• High level of professionalism with the ability to inspire employees, internal and external stakeholders to comprehend and follow the Business Ethos.
• Strong communication and interpersonal skills displaying a mature attitude in all verbal and written communications.
• Portrays confidence and enthusiasm, is organised, flexible and conspicuously reliable.
• Strong and influential leadership skills that follow a ‘can-do’ approach with the ability to communicate to individuals at all levels.
• Highly self-motivated, self-starter with the ability to work under own initiative, takes ownership of responsibilities and drives positive change.
• Meticulous attention to detail, high level of accuracy and numeracy accompanying professional Credit Control experience.
• Team player and leader, with experience in managing projects and delivering to deadlines.
• Ability to work under pressure, efficiently and in a timely manner together with excellent decision making capabilities.

Desirable Criteria :

• Experience with Microsoft Excel and Word, including intermediate excel skills (v-lookups and Pivot Tables).
• Professional Supervisory Credit Control experience.
• Awareness of general accounting procedures, regulatory standards & compliance requirements.
• Formal qualification: MICM or equivalent an advantage.

We understand the value that a diverse and inclusive working environment brings to Lambert Smith Hampton. We celebrate the different perspectives and insights that people can bring through their cultures and backgrounds. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

We want to ensure that your application can be considered for all relevant roles across the Lambert Smith Hampton group of companies, including subsidiary and affiliate companies. We believe that this will ensure that talented people interested in developing their career with us will be considered for the widest range of opportunities that we can provide and will also receive the best candidate experience.

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