Key Focus of the Role 

The Resident Manager is primarily responsible for ensuring the good management of The Willows This role will be the direct interface with the Lambert Smith Hampton Residential (LSHR) Property Manager responsible for the site, and the residents of The Willows

To ensure that service standards are achieved within LSHR’s company policies, and that legislative and regulatory and best practice requirements are met. 

The Resident Manager is not responsible for the health and wellbeing of the residents.

Key Responsibilities: 

• The Resident Manager will be on duty in the ground floor amenity space during specified times each weekday to be available to residents to deal with non-urgent matters. These hours do include 7am starts and up to 7pm finishes to include weekends on a rota basis
•  The Resident Manager will be required to carry out regular observations using the Resident Manager Observation Checklist and must report in writing any maintenance issues noted to the LSHR Property Manager responsible for the site.
•  The Resident Manager will provide the Property Manager with regular notice in advance of planned activities in the communal lounge area for the coming month(s).  The activities must not involve any monetary prizes and should be chosen by mutual agreement between the Resident Manager / residents.
•  The Resident Manager will keep the external communal gardens free from rubbish.

The Resident Manager will keep a daily diary electronically. This will include but is not limited to:

• a record of all telephone calls
• a record of maintenance issues
• a record of contactors’ visits
• general site observations.

 This diary should be sent to the LSHR Property Manager responsible for the site every Friday along with any observations noted above.

The Resident Manager is required to supervise the behaviour of any contractors instructed by LSHR to attend site to carry out works and quotes.  Regard should be given to:

• Respect and good manners towards residents
• Cleanliness and orderliness of working practices
• Making good, clearing and clean the site after works are complete

The Resident Manager should not engage with the contractors in relation to the scope of works or the costs.  All such queries must be forwarded to the LSHR property Manager responsible for the site.

• The Resident Manager must agree at least two weeks in advance any annual leave with the LSHR Property Manager responsible for the site.  All absences; annual leave, sick leave etc must be recorded on the LSHR eDays system and approved by the Resident Manager’s line manager.
•  The Resident Manager must also advise all residents at least one week in advance of their impending annual leave by putting up a notice in the communal area and posting on the online system 
•  The Resident Manager may hold limited personal data for residents if explicit consent is obtained and recorded on the Residents Personal Data Form (Appendix B).  All such data must be held securely and treated in accordance with GDPR requirements.

Daily duties may include but are not limited to: 

• Tidy and clean (vacuum/duster/mop as necessary) of the communal lounge, kitchenette, utility area and WC 
• Ensure all appliances are switched off  
• Ensure all cutlery and equipment in communal areas are clean, safe and in good working order 
• Ensure all paperwork and documents are held securely in accordance with GDPR requirements 
• Ensure the main communal door and windows are locked shut at the end of each working day 
• Bulb changes as required 
• Minor repairs within both the communal areas and apartments – as instructed by the LSHR Property Manager responsible for site 
• Check for any defects and report them in line with LSHR policies 
• To manage the booking for the dining hall and cinema room hire 
• Ensure that the bin store is kept clean and tidy at all times 

Weekly duties may include but are not limited to:  

• Weekly fire alarm testing 
• Visual fire extinguisher inspection (if applicable)  
• Weekly flushing of all vacant apartments and any other unused outlets  
• Organizing Monthly engagement events for the residents 

General Requirements 

• Undertake all duties usually associated with PRS property management, in accordance with agreed company procedures, the management agreements and current legislation
• To complete all mandatory online training courses in a timely manner and to take part in optional training courses as considered appropriate by the line manager
• Be courteous and professional in all dealing with clients, customers, contractors and general public
• Be punctual at all times and ensure that you are dressed in accordance with the Dress Code
• Be an active team member; motivating and encouraging development of any assistants working with you in the management of your portfolio
• Endeavour to remain informed of new relevant legislation and best practice guidelines.

We understand the value that a diverse and inclusive working environment brings to Lambert Smith Hampton. We celebrate the different perspectives and insights that people can bring through their cultures and backgrounds. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

We want to ensure that your application can be considered for all relevant roles across the Lambert Smith Hampton group of companies, including subsidiary and affiliate companies.  We believe that this will ensure that talented people interested in developing their career with us will be considered for the widest range of opportunities that we can provide and will also receive the best candidate experience.

By submitting your application, you acknowledge that your personal data may be shared with other Lambert Smith Hampton Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here:    Privacy Policy | LSH