Key Focus of the Role 

• To work closely with, and under the direction of, the Birmingham Front of House Manager in a busy Hub office. 
• This role supports a primary location for Divisional and Client Events and provides national switchboard cover alongside two full-time switchboard operators, as well as carrying out a range of office administration duties to support the smooth and efficient running of the office. 

 Main Responsibilities 

• Provide a warm, personable, and professional welcome to colleagues and clients entering the office 
• Work with the Front of House Manager to ensure the delivery of a professional, efficient meetings and events service within the Birmingham office 
• Assist with managing meeting room bookings, noting requirements, including preparing rooms (which may involve moving furniture) and organising refreshments 
• Maintain tidy and presentable meeting rooms, reception, and hub areas, ensuring adequate kitchen supplies for staff and visitors 
• Provide general administrative support to the Front of House Manager and Office Manager, as well as ad hoc administrative assistance to Birmingham office teams during busy periods 
• Work alongside two full-time switchboard operators to assist with answering calls to the national switchboard using a Mitel terminal, including accurately answering, transferring calls, and taking messages as required 
• Act as a First Aider / Nominated Person 
• Act as a Fire Warden 

 Key Qualities, Qualifications and Experience 

• A strong team player with excellent interpersonal skills 
• Adaptable, hands-on, and demonstrates a proactive, can-do attitude 
• Excellent written and verbal communication skills 
• Good IT skills, with experience using Microsoft Word and Excel 
• Strong organisational skills with a high level of attention to detail 
• Ability to work methodically and accurately 
• Comfortable working both independently and as part of a team 
• Flexible and able to effectively prioritise a changing workload

We understand the value that a diverse and inclusive working environment brings to Lambert Smith Hampton. We celebrate the different perspectives and insights that people can bring through their cultures and backgrounds. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

We want to ensure that your application can be considered for all relevant roles across the Lambert Smith Hampton group of companies, including subsidiary and affiliate companies. We believe that this will ensure that talented people interested in developing their career with us will be considered for the widest range of opportunities that we can provide and will also receive the best candidate experience.

By submitting your application, you acknowledge that your personal data may be shared with other Lambert Smith Hampton Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here:  Privacy Policy | LSH