Job Title: Credit Controller

Reports To: Head of Credit Control

Job Level: Entry Level

Location: Hull - office-based

Hours: Monday - Friday (9-5)

About the Role 

To provide support to a national estate management company specialising in residential block management.  LSH Residential is one of the largest block management companies in the country dealing with the management of leasehold communal areas on behalf of major developer clients, independent landlords and resident management companies.

Credit control manages the payment and processing of leasehold service charges and provides support and advice to leaseholders and clients.  property sales enquiries, from point of sale to completion, administration of management companies, assistance with Land Registry registrations and much more.

Duties & Responsibilities

• Successfully completing the company credit control training programme
• Managing the credit control procedure for a property portfolio
• Taking telephone payments accurately and efficiently
• Complying with the requirements of the General Data Protection Regulations (GDPR) at all times
• Liaising with Property Managers throughout the Residential Property Management division
• Corresponding with solicitors and communicating with internal departments
• Answering leaseholder queries, liaising with solicitors as required
• Responding to external and internal emails in a timely manner
• Taking part in monthly conference calls with Property Managers
• Working co-operatively with all members of the credit control team
• Assisting in producing weekly and monthly reports as required
• Completing all mandatory online training courses in a timely manner and to take part in optional training courses as considered appropriate by the head of credit control

General

• To undertake all duties usually associated with leasehold property management, in accordance with agreed company procedures, the management agreements and the legal documentation in place.
• To carry out all duties within ARMA guidelines and RICS code of practice
• To ensure that FCA regulation guidelines are adhered to in all working practices and behave in accordance with these rules and Treating the Customer Fairly guidelines
• To be courteous and professional in all dealing with clients, customers, contractors and general public
• To be punctual at all times and ensure that you are dressed in accordance with the Dress Code
• To be an active team member
• To endeavour to remain informed of new relevant legislation and best practice guidelines.

We understand the value that a diverse and inclusive working environment brings to Lambert Smith Hampton. We celebrate the different perspectives and insights that people can bring through their cultures and backgrounds. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

We want to ensure that your application can be considered for all relevant roles across the Lambert Smith Hampton group of companies, including subsidiary and affiliate companies. We believe that this will ensure that talented people interested in developing their career with us will be considered for the widest range of opportunities that we can provide and will also receive the best candidate experience.

By submitting your application, you acknowledge that your personal data may be shared with other Lambert Smith Hampton Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here:  Privacy Policy | LSH