Lambert Smith Hampton (LSH) is one of the UK and Ireland's leading, and most progressive, property consultancies with 29 offices and over 1,000 staff. Our multi-disciplinary service lines cover all the traditional property services.

LSH offers the only specialist creative industries team in real estate. The team has transacted over £600 million of film studio investment deals and been involved in over 1.5 million sq ft of leasing deals and are retained across much of the existing and proposed UK infrastructure in a consultancy capacity. Our dominance of the creative industries real estate sector is such that we have been involved in almost every UK studio related project in recent years.

3 Mills Studios is one of London’s largest TV & Film studios, situated on an attractive 10-acre island oasis in east London. 3 Mills is one of the most accessible Studios in the UK, and offers a secure environment for commercial, music, theatre, film and television productions alike.  Owned by the London Legacy Development Corporation and managed by LSH, we have an on-site management team dedicated to guaranteeing that every production has a memorable experience at 3 Mills Studios.

Overall Purpose of Job:

You will play a key role in the success of one of the UK’s leading film, TV and theatre rehearsal studios.

Reporting to the Head of Sales, Marketing and Client Services, you will be client facing and responsible for a variety of tasks related to income generation, client relationship development, and client administration, liaising with operations, accounts and all other departments. Your role will include but not be limited to:

• Dealing with enquiries from new and existing clients
• Beginning to end management of client booking and occupation
• Proactively establishing, developing and maintaining client relationships and developing new business
• Liaising with all departments to ensure a smooth client experience at 3 Mills Studios
• Responsibility for contributing to, updating and maintaining the Studio Bookings System and CRM system 
• Ensuring the accurate completion of any necessary administration relating to bookings, contract management and maintaining customer relations 
• Support the Head of Sales, Marketing and Client Services in the production and delivery of key reports where required 

Main Duties and Responsibilities

Main duties to include but not limited to:

Sales, Bookings and Client Relationship Management:

*       Beginning to end management of client booking and occupation including;

• Responding to new business enquiries
• Keeping other LSH managed sites in mind when 3 Mills cannot accommodate an enquiry
• Conducting client tours of Studio facilities
• Creating and providing of quotes for new business
• Negotiating costs/prices and payment plans for client occupation
• Once bookings are confirmed, liaising with clients to fully understand their ongoing needs & deal with all enquiries promptly & helpfully.
• Liaising with client on arrival to issue welcome information.
• Completing daily check-ins with all clients to ensure that they continue to be satisfied with the services being provided and that spaces are being appropriately maintained.
• Completing regular ‘ready for viewing’ audits of all lettable spaces to ensure they are fully prepared for new production viewings.
• Undertaking pre-occupancy and post-production condition checks and ensure spaces are maintained to a high level.
• Monitoring the booking system to understand production movements and requirements.
• Working closely with security on parking plans to ensure agreed allocated parking is adhered to.
• Ensuring that all exit bills are compiled promptly and issued for accounts verification within 5 working days of a production vacating a space
• Providing an exceptionally high standard of customer service within a busy, challenging and dynamic working environment
• Gaining regular customer feedback through surveys and dealing with resolving issues / complaints to ensure continuous improvement  
• Any other duties as deemed appropriate by Studio Management.

New Business Generation;

• Proactively build and develop relationships within the Studios key target markets across Film, Television, Theatre and Media
• Seeking out and identify new business opportunities and stay up to date with industry developments
• Attending industry events and activities as required, including out of business hours for networking and engagement purposes

Marketing

• Contributing to the 3 Mills Studios marketing strategy through creative input into social and blog posts, email marketing, print and digital ads.

Administration:

• Contributing to, updating and maintaining studio bookings system and customer relationship management system
• Ensuring the timely and accurate production of all necessary documentation relating to studio use and bookings for each studio client, e.g. Studio Use Agreement, Health and Safety, Invoicing etc 
• Supporting the Head of Sales, Marketing and Client Services on the production and delivery of key reports where required 
• Be responsible for contract management process, ensuring agreements are finalised and paperwork is complete in a timely manner between studio clients and studio owner 
• Ensuring that all records including support requests, meter readings, production billing/ exit billing information is accurately maintained and filed correctly for future reference.

Operations:

• Liaising with Operations (Maintenance, IT, Client Services, etc) on all aspects of client occupation and report facility issues which affect occupation
• Reporting on site operational problems to the FM / HoSo.
• Reporting security issues, such as illegally parked cars/ blocked fire hydrants etc to the site security team in the first instance.
• Observe and comply with company health and safety policy and practices.
• Any other reasonable task as requested by management

Career Experience Required

• Proven professional experience in a similar / sales related role
• Experience of working with contracts and agreements preferred
• Experience of working with CRM and booking systems preferred
• Able to understand and work with numbers including a good understanding of invoicing and accounts statements / reports
• Experience or knowledge of the Film, TV, Theatrical industries and production processes preferred but not essential

Essential Skills & Requirements 

• The experience, ability and enthusiasm to make and maintain contacts in the creative industries
• Dedicated, positive and proactive sales professional with experience in a busy sales environment
• Highly organised
• Strong negotiation skills
• Excellent written and verbal communication skills
• Able to cope with multiple, conflicting priorities under pressure
• Ability to work well as part of a small team
• Attention to detail
• Microsoft Office

We understand the value that a diverse and inclusive working environment brings to Lambert Smith Hampton. We celebrate the different perspectives and insights that people can bring through their cultures and backgrounds. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.