Location: Office based - Hull 

Role Summary

To provide support to a national estate management company specialising in residential block management.

Credit Control manages the payment and processing of leasehold service charges.

The team  provides support and advice to leaseholders and clients on subjects ranging from property sales enquiries and the administration of management companies to assistance with Land Registry registrations and much more.

Key Responsibilities

• Successfully completing the company Credit Control training programme
• First point of contact for incoming phone calls to the Credit Control team
• Managing the Credit Control team emailbox in a timely manner
• Covering Credit Controllers’ portfolios during annual leave
• Taking telephone payments accurately and efficiently
• Corresponding with leaseholders, solicitors, housing associations and LSH internal departments
• Assisting in producing weekly and monthly reports as required, using Excel, MRI and CRM systems
• General Credit Control Administration duties as and when required
• Working co-operatively with all members of the Credit Control team
• Complying with the requirements of the General Data Protection Regulations (GDPR) at all times
• Completing all mandatory online training courses in a timely manner and to take part in optional training courses as considered appropriate by the Head of Credit Control.

Key Requirements 

• To undertake all duties usually associated with leasehold property management, in accordance with agreed company procedures, the management agreements and the legal documentation in place.
• To carry out all duties within ARMA guidelines and RICS code of practice
• To ensure that FCA regulation guidelines are adhered to in all working practices and behave in accordance with these rules and Treating the Customer Fairly guidelines
• To be courteous and professional in all dealing with clients, customers, contractors and general public
• To be punctual at all times and ensure that you are dressed in accordance with the Dress Code
• To be an active team member
• To endeavour to remain informed of new relevant legislation and best practice guidelines.

We understand the value that a diverse and inclusive working environment brings to Lambert Smith Hampton. We celebrate the different perspectives and insights that people can bring through their cultures and backgrounds. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.