Lambert Smith Hampton (LSH) is one of the UK and Ireland's leading, and most progressive, property consultancies with 29 offices and over 1,000 staff. Our multi-disciplinary service lines cover all the traditional property services.

LSH offer the only specialist creative industries team in real estate. The team have transacted over £600 million of film studio investment deals and been involved in over 1.5 million sq ft of leasing deals and are retained across much of the existing and proposed UK infrastructure in a consultancy capacity. Our dominance of the creative industries real estate sector is such that we have been involved in almost every studio related project in recent years.

3 Mills Studios is one of London’s largest TV & Film studios, situated on an attractive 10-acre island oasis in east London. 3 Mills is one of the most accessible Studios in the UK, and offers a secure environment for commercial, music, theatre, film and television productions alike.  Owned by the London Legacy Development Corporation and managed by LSH, we have an on-site management team dedicated to guaranteeing that every production has a memorable experience at 3 Mills Studios.

Overall Purpose of Job:

You will play a key role in the success of one of the UK’s leading film, TV and theatre rehearsal studios, as a member of the 3 Mills Studios Senior Management Team (with the General Manager/Head of Studios and Head of Operations).

Reporting to the General Manager/Head of Studios, you will be responsible for a variety of roles covering Sales, Marketing and Client Services functions and liaising with operations, accounts and all other departments including but not limited to:

• Developing and overseeing the implementation of the annual sales plan and income target
• Creating a strong sales culture and achieve measurable impact on the revenue growth of the studios, and with the aim of exceeding targets
• Developing and overseeing the implementation of the marketing plan and budget
• Recruiting, onboarding and managing the Sales and Client Service team
• New business development including pro-active outreach
• Inputting into strategic decisions affecting the studios
• Managing and developing the Studio Booking System and CRM system
• Assist the General Manager/Head of Studios with Sales/Marketing/Client Service related aspects of reporting to the landlord on the operations of 3 Mills Studios.
• Working closely with the Media team at LSH to achieve growth targets

Main Duties and Responsibilities:

Main duties to include but not limited to:

Sales and New Business Generation:       

• Create and implement annual sales plan including ongoing forecast and analysis of progress
• Build and develop relationships and leads with key clients and decision makers across all target markets
• Proactively seeking new business opportunities
• Negotiate significant leases for the studios
• Manage and monitor the day-to-day tasks of the Sales and Client Service team, building structure into the team’s working day
• Provide line management and support to the Sales and Client Service team including undertaking performance management reviews, in conjunction with the General Manager
• Provide strategic direction to the Sales and Client Service team in co-ordination with the wider studio plan
• Ensure the timely production of all necessary documentation relating to studio use and bookings for each studio client
• Develop a full knowledge of the studios and conduct client tours of studio facilities
• Provision of quotes for new business
• Keeping other LSH managed sites in mind when 3 Mills cannot accommodate an enquiry
• Negotiation of costs/prices and payment plans for client occupation
• Liaise with accounts department in customer related matters
• Liaise with the General Manager to develop and execute a new business generation strategy
• Work with all departments to ensure a high level of customer service is achieved across the business
• Monitor expiry of leases and agreements for tenants and ensure renewal discussions are started in advance of expiry dates
• Carrying out competitor analysis to understand the wider market and opportunities

Client and Industry relationships:

• Build and develop relationships with key decision-makers across all target markets
• Keep in regular contact with key decision makers to ensure 3 Mills and LSH is always on their radar
• Work with industry partners (eg BFC, Film London, Production Guild) to ensure they are regularly updated with availability
• Represent 3 Mills Studios at industry events and studios sponsored activities where necessary, including events that occur outside normal business hours
• Explore business development opportunities in the industry and look to enrich 3 Mills Studios by implementing industry schemes, trends and best practices

Marketing:

• Produce and implement the annual marketing plan
• Build brand awareness and engagement through events, sponsorships and advertising with 3 Mills Studios’ industry partners
• Collaborate with and brief designers on any marketing assets
• Collaborate with and manage any external PR/Marketing companies (as appropriate)
• Oversee and provide sign off for all marketing & PR collateral and activities
• Manage the 3 Mills Studios online presence and ensure website and appropriate social media channels are kept up to date

Systems:

• Overall point of contact responsibility for the Studio Bookings and CRM system
• Work with system providers to improve team processes, implement best practices and maximise opportunities from sales pipeline and lead generation

Reporting:

• Maintain and deliver monthly Sales, Marketing and Client Service report to managing agent and landlord
• Prepare and deliver any other reports requested by managing agent, General Manager and/or the landlord

Supporting the General Manager/Head of Studios:

• Develop an in-depth knowledge of the Studios’ standard contractual terms & conditions to enable amendments requested by studio clients to be reviewed and agreed as appropriate
• Support the General Manager in the development of planning and business case to support ROI Studio development/improvement projects
• Assist the General Manager/Head of Studios and accounts department in the preparation of annual income budgets
• Develop the ability to understudy the General Manager/Head of Studios in their absence

Accounts:

• Provide information and assistance as required to assist in the preparation of annual budgets and monthly reporting
• Provide commentary on variances for monthly accounts when requested by accounts department

Operations:

• Liaise with the Operations team to ensure all client needs are met, including identifying key studio areas requiring maintenance and upgrading to support clients and sales

Any other reasonable task as requested by management

Essential Experience, Aptitudes and Skills Required:

• Degree qualified (or equivalent experience)
•  In-depth knowledge and experience of the film/television/theatre industries with experience working in studio bookings or physical production a significant bonus
• Proven and established sales leader with track record of setting, hitting and exceeding targets
• Numerical with experience of financial analysis, progress reporting and applying ROI marketing approaches and managing an annual marketing plan and budget
• Ability to manage performance of direct reports and work well as part of a small but effective team using own initiative
• Client-focussed with experience of working in a fast-moving and busy customer-service environment
• Excellent written and spoken communication skills and the ability to collaborate effectively with people across department and at all levels in a variety of contexts. Confidence in liaising with senior individuals, celebrities, VIPs, media and press when appropriate
•  Strategic and innovative thinker with advanced negotiation skills, with experience of dealing with business affairs on contract and terms negotiation
• Advanced knowledge of CRM and Studio/Venue Bookings Systems
• Computer literate including good standard of Microsoft operating systems (Teams, Word, Excel, PowerPoint) and other systems such as Google Docs
• Health & safety knowledge (within a production environment a bonus)
• Ambitious, proactive and hardworking with a flexible attitude
• Enthusiastic, trustworthy and reliable
• Exemplary research and analytical skills
• Good presentation skills
• Good time management

We understand the value that a diverse and inclusive working environment brings to Lambert Smith Hampton. We celebrate the different perspectives and insights that people can bring through their cultures and backgrounds. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.